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CONCERNED, INC.

OUTCOMES MEASUREMENT REPORT – 2011

*Click here for a quick overview of 2011 services provided.

Concerned, Inc. provides training and supports to people with disabilities in the following areas:  Organizational Employment, Community Employment, Adult Day Services and SCL/Hourly and Residential Services.  Services in Organizational Employment, HCBS Residential, and Adult Day Services are provided in Harlan. Community Employment Services and HCBS Hourly Services are provided primarily in the Harlan area, although Community Employment has developed jobs in neighboring communities and Hourly Services can be provided anywhere that the individual receiving the service chooses.  Concerned, Inc. is located at 1812 Industrial Parkway in Harlan, Iowa.  The 52,500 square foot building, where we are located has been occupied since April 2005.  The purchase of the space has allowed Concerned, Inc. to increase and maintain a client population of 102 in Organizational Employment and 29 in Adult Day Services.  Our ultimate goal is to become a financially solvent agency.  With our current location we are able to continually increase the number of clients we serve and the services we can offer, thus showing an increase in revenue. 

Our mission is held in constant priority by the staff, Executive Director and Board of Directors.  In 2011 we, as an agency performed very well meeting the following list of accomplishments:

            *Passed IME audit with significant improvements from the last one

            *Awarded a 3 year accreditation from CARF (our 6th 3-year accreditation)

            *Successful DIA accreditation with a 2-year accreditation awarded

            *5% cost of living increase given out to employees

            *ADS and Org. Employment running at record high numbers

            * Most successful golf tournament since 1998

            *Celebration of 40 years in business

Concerned, Inc. identified our agency goals for 2011 in our Accessibility Plan.    The first goal was to update all marketing materials to describe our Org. Employment program as a “Job Skills Training Center.”  This was completed by September 2011.  The second goal for 2011 was to install sidewalks on the north and east sides of our building and to make all our agency owned homes wheelchair accessible.  Much research and conversations took place in regards to the sidewalk issue.  We are unable to sustain the cost and the city of Harlan is not willing to get involved in the project, so we have made flags to be used to staff to stop traffic in the event of a building evacuation.  All of our homes have been made wheelchair accessible except one.  That accessibility of that house is being addressed in our 2012 plan.  The sprinkler heads needed per our Fire Marshall report were installed in March 2011. 

Concerned, Inc. has met the goals set for 2011.  We will report on the following goals for 2012 which are identified in our accessibility and strategic plan. 

1.)      Making our one remaining agency owned house wheelchair accessible.

2.)      Making our client entrance more user friendly with the installation of a wheelchair remote access button and the installation of a removable breezeway to use during the winter months.

3.)      Re-routing of our NCU computer units so that they run more efficiently and effectively as they are now often out of operation. 

4.)      Public Recognition of the best businesses in the community that treat our clients well. 

SUMMARY

Concerned, Inc. continues to demonstrate a customer-driven philosophy.  Client choice and individuality are the primary aspects of providing quality services to the people we serve.    We will continue to explore new services to provide, in the most cost-effective manner, yet always keeping our mission and values in the forefront of our agency’s philosophy.  We are aware of our strengths and also where our weaknesses lie.  We are very proud of the accomplishments we have already achieved and look forward to future possibilities for growth and expansion.


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Copyright © 2005 Concerned, Inc., 1812 Industrial Parkway, PO Box 47, Harlan, Iowa  51537 | (712) 755-5834) | 755-7775 fax