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CONCERNED, INC.
OUTCOMES MEASUREMENT REPORT – 2009
Concerned, Inc. provides training
and supports to people with
disabilities in the following
areas: Organizational Employment,
Community Employment, HCBS/Residential
and Adult Day Services. Services in
Organizational Employment, HCBS, and
Adult Day Services are provided in
Harlan and Community Employment
Services are provided primarily in
the Harlan area, although we have
begun to develop jobs in neighboring
communities. Concerned, Inc. is
located at 1812 Industrial Parkway
in Harlan, Iowa. We purchased the
52,500 square foot building in 2004
using grants, USDA loans and public
donations. Concerned, Inc. has been
occupying the building since April
2005. The purchase of the space has
allowed Concerned, Inc. to increase
and maintain our client population
of 90 in Organizational Employment
and 31 in Adult Day Services. Our
ultimate goal is to become
financially solvent agency. With
our current location we are able to
continually increase the number of
clients we serve and the services we
can offer, thus showing an increase
in revenue. The mission of
Concerned, Inc. is to empower people
to obtain their highest level of
independence. Our mission is held
in constant priority by the staff,
Executive Director and Board of
Directors.
Concerned, Inc. identified our
agency goals for 2009. Our first
goal was to maintain and hire new
employees by providing non-monetary
benefits to the employees. In
October 2008 Concerned, Inc.
implemented a wage freeze which
continues through 2009 and is
currently in effect for 2010. The
way that we are off setting the wage
freeze to maintain current employees
is by gifting paid day off cards at
annual evaluations and whenever
deemed necessary by supervisors.
Goal #2 was to research options to
improve the ventilation system in
our wood/saw room. By July of 2009
we were receiving twice as much
contract work than our wood room
could handle. Research began, bids
were taken, and the renovation began
to move the wood room to the very
north end of our building. In
December of 2009 the wood room was
moved. Prior to December 2009 we
were occupying a wood room of 720
sq. ft. in size. We are now
occupying a wood room of 6600 sq.
ft. in size. The research was
completed and the ventilation system
has been purchased but hasn’t yet
arrived. It will be installed as
soon as it does. Promoting the
services and enterprise business of
Concerned, Inc. was Goal #3. We
followed the agency’s marketing plan
for 2009. We had a full page ad and
a ½ page ad in the local newspaper
and numerous small ones throughout
the rest of the year. We purchased
radio ads with the local radio
station. We continuously use our
website as a way to promote our
agency and it is updated on a
regular basis. We are Chamber of
Commerce members and renew our
membership annually. We continue to
participate in community events such
as the Walk for Autism, Relay for
Life, Alzheimer’s Memory Walk, and
Adopt a Family at Christmas, etc.
Goal #4 – Concerned, Inc. will
research and purchase a new company
vehicle in 2009. This goal was
met. Concerned, Inc. purchased a
passenger van in March 2009 which is
being used for agency transporting
needs. We also purchased a 12
pallet straight truck in July 2009
for production and increased
contract work needs. Concerned,
Inc. has met the goals set for
2009. We will report on these goals
for 2010 which are identified in our
accessibility and strategic plan.
1.)
Complete construction to make the
north door of the wood room
wheelchair accessible by June 2009.
2.)
Recruit and increase clientele for
all agency programs.
3.)
Maintain and hire new employees by
developing ways to provide
non-monetary benefits to employees
due to the current wage freeze that
is in place.
4.)
Concerned, Inc. will continue to
promote our services by following
the marketing plan, local newspaper
and radio ads.
SUMMARY
Concerned, Inc. continues to
demonstrate a customer-driven
philosophy. Client choice and
individuality are the primary
aspects of providing quality
services to the people we serve.
With the addition of our building
and new services offered we have
progressed in meeting those
individual’s specific needs. We
will continue to explore new
services to provide, in the most
cost-effective manner, yet always
keeping our mission and values in
the forefront of our agency’s
philosophy. We are aware of our
strengths and also where our
weaknesses lie. We will again
utilize the information we gather
and the input from our customers to
improve the way we provide services
to them. We are very proud of the
accomplishments we have already
achieved and look forward of future
possibilities.
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