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CONCERNED, INC.
OUTCOMES MEASUREMENT REPORT – 2007
Concerned, Inc. provides training
and supports to people with
disabilities in the following
areas: Organizational Employment,
Community Employment, HCBS/Residential
and Adult Day Services. Services in
Organizational Employment, HCBS, and
Adult Day Services are provided in
Harlan and Community Employment
Services are provided primarily in
the Harlan area, although we have
begun to develop jobs in neighboring
communities.
Concerned, Inc. is located at 1812
Industrial Parkway in Harlan, Iowa.
We purchased the 52,500 square foot
building in 2004 using grants, USDA
loans and public donations.
Concerned, Inc. has bee occupying
the building since April 2005. The
purchase of the space has allowed
Concerned, Inc. to increase and
maintain our client population of 90
in Organizational Employment and 9
in Adult Day Services. Our ultimate
goal is to become financially
solvent agency. With our current
location we are able to continually
increase the number of client we
serve and services we can offer,
thus showing an increase in revenue.
The
mission of Concerned, Inc. is to
empower people to obtain their
highest level of independence. Our
mission is held in constant priority
by the staff, Executive Director and
Board of Directors.
As an
agency, Concerned, Inc. identified
short and long range goals for
2007. Our first goal was finding
other means to create additional
income for the agency and work for
our clients. Concerned, Inc. met
this goal by starting an enterprise
business that specializes in
personalized napkins, wedding
programs, invitations, Christmas
cards, etc. We have also obtained
fourteen new or different contracts
for our clients. This goal will
always be ongoing for our agency as
we will always need additional
income and work. Goal 2 was not met
in 2007. We are going to continue
this goal for 2008. The income from
programs can substantiate wage
increase and benefits for staff if
they did not have to fund building
and home improvements, capital
purchases, etc. We must improve our
fundraising monies and our
foundation monies. Exploring the
possibility of providing
transportation for our clients after
hours when public transportation is
not available was goal 3.
Concerned, Inc. has met this goal by
purchasing 3 agency vehicles.
However with doubling our
residential program in the last 1.5
years we continue to struggle with
not enough vehicles for everyone to
use. Concerned, Inc. works hard to
coordinate the use of the vehicles
that we have but there are times
when coordinating the vehicles we
have is not enough. Goal 4 of
educating the public on the services
that Concerned, Inc. provides was
met. We have a Marketing Plan and a
Marketing Director that completes
this goal for us. Concerned, Inc.
has an article in the local
newspaper at lease once a month.
Many of the agency’s Administration
staff and Program Coordinators will
speak to local groups if asked. We
advertise on our local radio station
(KNOD), and provide tours to anyone
or group that is interested.
Concerned, Inc. holds an annual
information night. Invites to areas
schools, fenders, stakeholders, and
the public are sent out by letters
and in the local newspaper. Making
the south fire door accessible to
all clients including wheelchairs,
as goal 5, was not completed. This
was due to not enough funds in our
budget and until we can establish
these funds this goal will not be
completed. It is still and area we
will pursue in the future. As an
agency Concerned, Inc. identified
short and long range goals from our
accessibility and our strategic
plan. The team identified these
areas to report on for 2007.
1.)
Increase staff wages and
benefits to decrease staff turnover
and hire qualified staff.
2.)
Increase our foundation base
to off set capital purchases and
other project needs.
3.)
Educate the public on the
services that Concerned, Inc.
provides and promote our new
enterprise business.
4.)
Recruit clients to increase
growth in all programs.
5.)
Purchase a ten pallet
straight truck for production use.
By purchasing the truck we will be
able to increase our work contracts.
SUMMARY
Concerned, Inc. continues to
demonstrate a customer-driven
philosophy. Client choice and
individuality are the primary
aspects of providing quality
services to the people we serve.
With the addition of our building
and new services offered we have
progressed in meeting those
individual’s specific needs. We
will continue to explore new
services to provide, in the most
cost-effective manner, yet always
keeping our mission and values in
the forefront of our agency’s
philosophy. We are aware of our
strengths and also where our
weaknesses lie. We will again
utilize the information we gather
and the input from our customers to
improve the way we provide services
to them. We are very proud of the
accomplishments we have already
achieved and look forward of future
possibilities.
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